Do I need a subscription to use HypeUP?+
To download the app and use the feed, reels, stories, messaging, discovery and Pazar, an account is enough. Some features, such as matchmaking, leaderboards, the weekly league and team management, open with a subscription; player, coach and team staff accounts need one too. You see which feature depends on what in the app before you buy.
How do I set up my team or club?+
A club account does not open by itself: the HypeUP team generates a one-time sign-up link for your club. Send us your club's name, sport and email address through the contact form. Once you sign up with the club account you manage your team; you can open sub-teams and sign up players, coaches and staff with invite links.
How do I get a coach or media account?+
If you are a coach, you sign up with the invite link your team sends you; if you are not in a team, you can choose “Become an individual coach” in the app's Settings and turn your own account into a coach account. Both need a coach subscription. If you are an influencer or a media member, sign up with a regular account, then fill in the “Switch to a collaboration account” form; the HypeUP team reviews your application and, if it approves, your account becomes a media account.
What protections are there for minors?+
Uploaded images and videos are automatically checked for inappropriate content; text in comments, post captions and listings goes through a profanity filter. Content found inappropriate is not published or goes to an administrator's review. Direct messages are text-only, are not covered by the profanity filter, and can be sent to any account unless one side has blocked the other. HypeUP does not verify age and does not collect a date of birth. The store's parental approval (Ask to Buy on the App Store, Family Link on Google Play) applies only if a parent has set it up; then a minor's subscription purchase needs the parent's approval.
How do subscriptions work and how do I cancel?+
Subscriptions are bought only through the App Store and Google Play, renew monthly and can be cancelled at any time in your store's subscription settings. If you cancel, you keep using your subscription until the end of the period and it does not renew; HypeUP does not refund the remaining time.